Privacy Policy

Your privacy matters to us at Xomarix

Last updated: January 15, 2025

Introduction and Our Commitment

Welcome to Xomarix, your trusted partner in awareness practice and self-development. We understand that your personal information is precious, and we're committed to protecting it with the same care we bring to our awareness practices.

This privacy policy explains how we collect, use, protect, and share your personal information when you visit our website at dynamiccodestream.sbs or engage with our self-development services. We believe transparency builds trust, which is why we've made this policy as clear and comprehensive as possible.

Key Principle: We only collect information that helps us serve you better and enhance your awareness practice journey. We never sell your personal data to third parties for marketing purposes.

By using our website and services, you're agreeing to the practices described in this policy. If you have questions or concerns about any aspect of our privacy practices, please don't hesitate to reach out to us.

Information We Collect

We collect information in several ways to provide you with personalized self-development experiences and improve our services. Here's what we gather and why:

Personal Information You Provide

  • Account Information: Name, email address, phone number, and location when you create an account
  • Profile Details: Your self-development goals, interests, and preferences
  • Communication Data: Messages you send us, feedback, and support inquiries
  • Payment Information: Billing details and transaction history (processed securely through third-party providers)
  • Content Submissions: Any content you create or share through our platform
Data Type Collection Method Purpose Retention Period
Website Analytics Cookies & tracking pixels Improve user experience 2 years
Device Information Automatic collection Technical optimization 1 year
Usage Patterns Platform interaction Personalization 3 years
Communication Records Direct submission Customer support 5 years

Automatically Collected Information: When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, operating system, and pages visited. This helps us understand how people use our site and identify areas for improvement.

We also use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

How We Use Your Information

Your information helps us create a more personalized and effective self-development experience. Here's how we use the data we collect:

Primary Uses

  • Service Delivery: Providing you with awareness practice resources, courses, and personalized recommendations
  • Account Management: Creating and maintaining your account, processing payments, and managing subscriptions
  • Communication: Sending you important updates, educational content, and responding to your inquiries
  • Personalization: Tailoring content and recommendations based on your interests and progress
  • Analytics: Understanding usage patterns to improve our services and develop new features
  • Security: Protecting your account and our platform from fraud and unauthorized access

Marketing Communications: With your consent, we may send you newsletters, course updates, and promotional materials about our self-development offerings. You can opt out of these communications at any time using the unsubscribe link in our emails or by contacting us directly.

Legal Basis for Processing: We process your personal information based on your consent, our legitimate business interests, contractual necessity, and legal obligations. You have the right to withdraw consent at any time.

We never use your personal information for purposes other than those described in this policy without obtaining your explicit consent first. Your trust is fundamental to our relationship, and we work hard to maintain it.

Data Sharing and Disclosure

We believe in keeping your personal information private and secure. We don't sell your data to third parties, and we only share it in specific, limited circumstances:

When We Share Information

  • Service Providers: Trusted third parties who help us deliver our services (payment processors, email providers, hosting services)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to you)
  • With Your Consent: When you explicitly authorize us to share your information

Third-Party Service Providers: We work with carefully selected partners who help us provide our services. These include payment processors for secure transactions, email service providers for communications, and analytics tools for improving our website. All third-party providers are required to maintain the same level of data protection we do.

International Transfers: Some of our service providers may be located outside India. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data according to applicable data protection laws.

Important Note: We never share your personal information with advertisers or marketing companies for their promotional purposes. Your privacy is not for sale.

Your Rights and Choices

You have significant control over your personal information. We respect your rights and make it easy for you to exercise them:

Your Privacy Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct any inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Receive your data in a structured, commonly used format
  • Restriction: Limit how we process your information in certain circumstances
  • Objection: Object to processing based on legitimate interests or for direct marketing
  • Withdraw Consent: Withdraw your consent for processing at any time

How to Exercise Your Rights: To exercise any of these rights, simply contact us at [email protected] or use our contact form. We'll respond to your request within 30 days and may need to verify your identity for security purposes.

Account Settings: You can access and update much of your personal information directly through your account settings. This includes your profile information, communication preferences, and privacy settings.

No Discrimination: We will never discriminate against you for exercising your privacy rights. You'll receive the same quality of service regardless of your privacy choices.

Data Retention: We keep your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we remove your personal information within 90 days, except where we're required to retain it for legal purposes.

Security and Data Protection

Protecting your personal information is a top priority for us. We implement comprehensive security measures to safeguard your data:

Security Measures

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
  • Access Controls: Strict access controls ensure only authorized personnel can access your information
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Secure Infrastructure: Our servers are housed in secure data centers with physical and digital protection
  • Employee Training: All team members receive regular training on data protection and privacy practices
  • Incident Response: We have procedures in place to quickly respond to any security incidents

Data Breach Notification: In the unlikely event of a data breach that could affect your personal information, we will notify you within 72 hours and provide clear information about what happened, what information was involved, and what steps we're taking to address the situation.

Your Role in Security: You can help protect your account by using a strong, unique password, enabling two-factor authentication when available, and keeping your login credentials confidential. Never share your account information with others.

Continuous Improvement: We regularly update our security practices to address emerging threats and incorporate the latest protection technologies.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and provide personalized services. Here's what you need to know:

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality and security
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your experience on our website. You can also opt out of analytics tracking through your account preferences.

Third-Party Cookies: Some cookies are set by third-party services we use, such as Google Analytics for website analytics. These services have their own privacy policies, and we encourage you to review them.

Cookie Consent: We'll ask for your consent before setting non-essential cookies. You can change your preferences at any time through our cookie settings.

Children's Privacy

Our services are designed for adults aged 18 and above. We do not knowingly collect personal information from children under 18 years of age.

If We Discover Child Data: If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information and terminate the associated account.

Parent/Guardian Notice: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can address the situation promptly.

Age Verification: We may ask users to verify their age during account creation to ensure compliance with this policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We're committed to keeping you informed about these changes.

How We Notify You: When we make significant changes to this policy, we will notify you by email (if you have an account with us) and by posting a notice on our website. We'll also update the "Last Updated" date at the top of this policy.

Your Continued Use: Your continued use of our services after we post changes constitutes your acceptance of the updated policy. If you don't agree with the changes, you can close your account and stop using our services.

Material Changes: For significant changes that affect how we handle your personal information, we may require your explicit consent before implementing the changes.

International Users and Data Transfers

While Xomarix is based in India, we welcome users from around the world. If you're accessing our services from outside India, please be aware that your information may be transferred to and processed in India.

Data Protection Standards: We maintain high standards of data protection regardless of where your information is processed. We implement appropriate safeguards to protect your personal information in accordance with applicable data protection laws.

Legal Compliance: We comply with applicable data protection laws in the jurisdictions where we operate, including implementing appropriate cross-border data transfer mechanisms when required.

European Users: If you're in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). We're committed to respecting these rights and complying with GDPR requirements.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Retention Periods

  • Active Accounts: Information is retained while your account is active
  • Inactive Accounts: Account data is deleted after 3 years of inactivity
  • Transaction Records: Financial records are kept for 7 years for tax and legal compliance
  • Support Communications: Customer service records are retained for 5 years
  • Marketing Data: Deleted within 2 years unless you remain engaged

Secure Deletion: When we delete your information, we use secure deletion methods to ensure it cannot be recovered. Some information may remain in backup systems for up to 90 days before being permanently deleted.

Legal Retention: In some cases, we may need to retain certain information for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

Contact Us About Privacy

We're here to help with any questions or concerns about your privacy and this policy. Our team is committed to addressing your inquiries promptly and thoroughly.

Email: [email protected]

Phone: +91 9998845660

Mailing Address:
Xomarix Privacy Team
Piyush Villa, 18/2nd floor
Nav Sonia CHS, Saraswat Colony
Opp, Thakurli, Maharashtra 421201
India

Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.